Refund & Cancellation Policy
8. REFUNDS, DEFERMENTS, EXTENSIONS AND TRANSFERS
8.1. Subject to the cooling off period and any default by Kirana Colleges in its obligation to provide the Course to you, if you wish to withdraw from your enrolment after submitting your application for enrolment, you will not be entitled to any refund of any of the Fees, and you will be liable to pay the same for the entire duration of the Course.
8.2. You must complete your Course (including any Structured Workplace Learning) within the timeframe specified by Kirana Colleges, in your confirmation of your enrolment (Maximum Duration), subject to clause 8.3.
8.3. If you are experiencing difficulties completing your and require more time to complete your studies, you may request to defer or extend your studies. To defer or extend your studies, you will need to contact Student Support or make a request to us in writing before the expiration of your Course. Kirana Colleges will only agree to extend or defer your Course where you have not made a previous request and there are extenuating circumstances or special considerations supported by documentation submitted to Kirana Colleges, such as personal difficulties or changed circumstances that are likely to impact on your ability to study. Requests for re-scheduling of any Course or program or subject pursuant to a deferment or extension may incur additional fees or Course Related Charges.
8.4. To apply for a Course deferral or extension, you must:
8.4.1. have paid all Fees that are due at the time;
8.4.2. submit a completed Course deferral or extension request to Kirana Colleges, and which may require a medical certificate (where applicable); and
8.4.3. advise Kirana Colleges of the date you expect to return to study; and
8.4.4. agree to pay any Course deferment or extension fee and administrative charges that may be payable to Kirana Colleges as a condition of your Course deferment or extension at Kirana Colleges absolute discretion.
8.5. If Kirana Colleges approves your application to defer or extend your study, then Kirana Colleges may, without limitation:
8.5.1. extend the Maximum Duration of your Course by up to six (6) months;
8.5.2. agree with you an alternative payment plan, which may include deferral or extension of instalments for up to six (6) months; and/or
8.5.3. provide to you additional academic and learning support services.
8.6. Where there are extenuating circumstances or special considerations of a continuing and serious nature which will materially affect your ability to continue with your Course, and having regard to such circumstances or considerations it is not possible for you to continue or defer or extend the Course, Kirana Colleges may at it absolute discretion agree to:
8.6.1. Accept a written application from you to cancel the Course;
8.6.2. release you from the payment of future instalments; and/or
8.6.3. grant a pro-rata refund of the Course Fees (taking into account the portion of the Course that has been completed and the costs associated with the provision of learning materials).
8.7. Kirana Colleges will not consider applications for cancellation due to extenuating circumstances or special considerations for matters including where:
8.7.1. you change jobs;
8.7.2. your work hours changes;
8.7.3. you move address (including inter-state or international moves);
8.7.4. your Course changes as a result of a regulatory change governing Kirana Colleges;
8.7.5. you find the Course more difficult, time consuming or stressful than you had expected; or
8.7.6. you resign from or terminate your employment.
8.8. If for any reason you feel that we were unable to fulfil your training requirements and need to move to another provider, Kirana Colleges will assist you with the transition. If you have been found competent in any units of competency, we will issue you with a Statement of Attainment which you can use as Credit Transfer with your new provider. You will still be required to pay any outstanding Fees. To transfer your studies, you will need to contact your Course Coordinator or make a request to us in writing before the expiration of your Course.
8.9. For the avoidance of doubt, Course Fees will not be refunded as a result of a Course transfer.
8.10. If you decide to pursue an alternative Course with Kirana Colleges after commencing your studies, you may apply for a Course transfer.
8.11. To apply for a Course transfer, you must:
8.11.1. have paid all Fees that are due at the time; and
8.11.2. submit a Course transfer request to Kirana Colleges within three months of the Agreement Date;
8.12. Kirana Colleges will approve your Course transfer request if:
8.12.1. you satisfy the criteria set out in clause 8.11 above;
8.12.2. you meet the entry requirements for the Course you wish to transfer to;
8.12.3. you have not previously been approved for a Course transfer;
8.12.4. the Course you wish to transfer to is taking new enrolments; and
8.12.5. you agree to pay all Fees for the new Course; and
8.12.6. you agree to pay any Course transfer fee and administrative charges that may be payable to Kirana Colleges as a condition of your Course transfer at Kirana Colleges absolute discretion.
8.13. Course Fees will not be refunded as a result of a Course transfer, however, Kirana Colleges, may at its absolute discretion agree to reduce, waive, refund or give you a credit in respect of any Fees paid by you in respect of the original or the new Course where you apply to transfer to a new Kirana Colleges Course For example, if the new Course is of greater value than your current Course, then Kirana Colleges may only require you to pay additional Course Fees equal to the difference between the value of the original Course and the new Course or if the new Course is of lesser value than your original Course, then Kirana Colleges may allow you to apply the difference between the original Course Fee and the new Course Fee towards a future Course with Kirana Colleges. Any such future course must be commenced within 6 months of the completion of the Course you transfer into.
8.14. Where Kirana Colleges is unable to provide the Course or there is a serious failure in the provision of the Course by Kirana Colleges, Kirana Colleges will, acting reasonably, offer you:
8.14.1. the opportunity to undertake the Course again at no additional cost; or
8.14.2. the opportunity to undertake a similar or alternative Course at no additional cost; or
8.14.3. a full or pro-rata refund of the Course Fees (taking into account the portion of the Course that has not been completed, whether any completed Course units can be credited and transferred to another Course, and the extent of the failure by Kirana Colleges to provide the Course).
8.15. New Zealand Citizens may enrol in selected Kirana Colleges Courses subject to the following additional terms:
8.15.1. You acknowledge that the qualifications delivered by Kirana Colleges are designed specifically to meet Australian workforce requirements. Further, the Nationally Recognised Training qualifications delivered by Kirana Colleges are developed in accordance with the Australian Qualifications Framework.
8.15.2. You are solely responsible for ascertaining the recognition and appropriateness of your Course to the meet your specific requirements in New Zealand.
8.15.3. If your Course contains Structured Workplace Learning, it is your responsibility to:
18.104.22.168. find an appropriate workplace to undertake the Structured Workplace Learning components of your course in Australia;
22.214.171.124. ensure that you meet the relevant visa requirements to enable you to undertake your Structured Workplace Learning in Australia and ensure that you have no visa restrictions that will prevent you from undertaking Structured Workplace Learning in Australia; and
126.96.36.199. complete any necessary regulatory checks, including those that may be required in Australia as specified in the Workplace Assessment Guide for your Course, for example National Police Check and Working with Children Check.